Refund policy


RETURNS & REFUNDS POLICY

 

Effective Date: 01/01/2026

 

All Sales Are Final


All purchases made through our website are final sale.

We do not accept returns, refunds, or exchanges for any reason, including but not limited to:

  • Change of mind
  • Incorrect item selection
  • Fit, color, or style preference
  • Shipping delays
  • Customs or import fees (international orders)

By completing a purchase on our website, you acknowledge and agree to this policy.

 

 


Damaged or Incorrect Items

 

We take quality seriously. If your item arrives damaged or incorrect, please contact us within 7 days of delivery at:


📧 Hotpinsgt@gmail.com


Include:

  • Your order number
  • Clear photos of the item and packaging


If approved, we will work with you to resolve the issue at our discretion.

No refunds are issued.

 

 


Shipping & Delivery

 

Once an order has been placed:

  • Orders cannot be modified or canceled
  • We are not responsible for delays caused by carriers, customs, or international transit
  • Shipping fees are non-refundable


 


International Orders


For international shipments:

  • Customers are responsible for customs duties, taxes, and import fees
  • Refused or unclaimed packages are not eligible for refunds



 

 

Contact:

For questions regarding this policy, contact us at:

📧 Hotpinsgt@gmail.com